Terms of service

Terms of Service for Supplement Universe

Last Updated: March 12, 2025

Welcome to Supplement Universe! These Terms of Service (“Terms”) govern your use of our website, [www.supplementuniverse.com.au] (“Website”), and your purchase of products from us. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services.

1. Business Information

Supplement Universe is operated by:

2. Eligibility

To use our Website and purchase products:

  • You must be at least 18 years old or have parental/guardian consent if under 18.
  • You must provide accurate and complete information during checkout.
  • You agree to use our Website only for lawful purposes in accordance with Australian law.

3. Products and Orders

  • Product Descriptions: We strive to ensure all product information (e.g., ingredients, weights) on our Website is accurate. However, we do not guarantee that descriptions are error-free. Images are for illustration only and may differ slightly from the actual product.
  • Availability: All orders are subject to stock availability. If a product is out of stock after you place an order, we’ll notify you and offer a refund or alternative.
  • Pricing: Prices are in Australian Dollars (AUD) and include GST where applicable. We reserve the right to change prices without notice, but this won’t affect orders already confirmed.
  • Order Acceptance: Your order is an offer to buy. We’ll send an order confirmation email, but acceptance occurs only when we dispatch your order. We may refuse or cancel orders at our discretion (e.g., suspected fraud, payment issues), with notice provided.

4. Payment

  • Methods: We accept payments via American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, Union Pay and Visa.
  • Processing: Payment must be completed before we dispatch your order. You authorize us to charge your chosen payment method for the total amount, including shipping.
  • Failed Payments: If payment fails, we may cancel your order and notify you via email.

5. Shipping and Delivery

  • Shipping: We ship to addresses within Australia. Shipping costs and estimated delivery times are provided at checkout. 
    Rural areas may carry additional charge if applicable, we have the right to review and cancel the order if shipping costs are higher than double the cost charged at checkout. 
  • Risk and Title: Ownership and risk of loss pass to you upon delivery. If a product is damaged or lost in transit, refer to our Returns Policy.
  • Delays: We’re not liable for delays caused by third-party couriers or events beyond our control (e.g., natural disasters).

6. Returns and Refunds

Our Returns Policy outlines your rights under Australian Consumer Law (ACL) and our additional terms for returns. Key points:

  • You’re entitled to remedies (refund, replacement, repair) for products that don’t meet consumer guarantees (e.g., faulty, not as described).
  • Change of mind returns are accepted for unopened products within 14 days, with store credit offered (not refunds).
  • Full details are in our Returns Policy.

7. Intellectual Property

  • All content on our Website (e.g., text, images, logos, ai images) is owned by Supplement Universe or our licensors and is protected by Australian copyright law.
  • You may not reproduce, distribute, or use our content without written permission, except for personal, non-commercial use related to your purchase.

8. Your Responsibilities

  • Accurate Information: You must provide correct details (e.g., shipping address, email) when ordering. We’re not responsible for errors caused by incorrect information.
  • Product Use: Supplements must be used according to instructions. We’re not liable for misuse or adverse effects from failing to follow guidelines (e.g., exceeding recommended doses).
  • Account Security: If you create an account, keep your login details confidential. Notify us immediately at admin@supplementuniverse.com.au if you suspect unauthorized use.

9. Australian Consumer Law (ACL)

Nothing in these Terms excludes or limits your rights under the ACL. Our goods come with guarantees that cannot be excluded, including:

  • Being of acceptable quality.
  • Being fit for their disclosed purpose.
  • Matching their description. If a product fails to meet these guarantees, you’re entitled to a remedy as outlined in our Returns Policy.

10. Limitation of Liability

  • To the extent permitted by law, Supplement Universe is not liable for indirect, incidental, or consequential losses (e.g., loss of profits) arising from your use of our Website or products.
  • Our total liability for any claim is limited to the purchase price of the product(s) in question.
  • We’re not responsible for allergic reactions or health issues unless caused by a product failing ACL guarantees.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy [link to /policies/privacy-policy] and Australian privacy laws, including the Privacy Act 1988 (Cth).

12. Changes to Terms

We may update these Terms at any time by posting the revised version on our Website. Changes take effect immediately upon posting. Your continued use of the Website after changes constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of Western Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.

14. Contact Us

For questions, complaints, or support, email us at:

We aim to respond within 2-3 business days. Thank you for choosing Supplement Universe!